Information concerning the exercise of the right of withdrawal


Riga, 1 May 2015
Issued pursuant to
Consumer Rights Protection Law and
Regulation of the Cabinet of Ministers No. 255 of 20 May 2014
regarding Distance Contract

  1. Right of withdrawal

    1. Domain name holder, who in accordance with laws and regulations is recognized as the consumer, have the right to withdraw from this agreement within 14 days without giving any reason.

    2. The withdrawal period is 14 days starting the day of submission of domain name registration application. If the last day of a time period is Saturday, Sunday or a public holiday prescribed by law or normative act, the last day of the time period shall be the next working day (including it).

    3. To exercise the right of withdrawal, domain name holder must inform us:

      Institute of Mathematics and Computer Science of University of Latvia
      Network Solutions Department - NIC
      Legal address Raiņa bulvaris 29, Riga, LV-1459, Latvia,
      Telephone: + 371-67085858,

      of the decision to withdraw from this agreement by an unequivocal statement (e.g. a letter sent by post or e-mail with secure digital signature).

    4. Domain name holder may use the attached model withdrawal form, but it is not obligatory.

    5. To meet the withdrawal deadline, it is sufficient for domain name holder to send communication concerning exercise of the right of withdrawal before the withdrawal period has expired. Withdrawal of the domain name holder will be processed within three working days.

  2. Effects of withdrawal

    1. If the domain name holder withdraws from this agreement:

      1. The domain name will be locked on the day when withdrawal is processed.

      2. The agreement on rights to use the domain name will be terminated by observing the 30 day hold period stated in the Policy for acquisition of the right to use domain names under the top level domain .lv.

      3. We shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we were informed about your decision to withdraw from this agreement.

      4. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless domain name holder have expressly agreed otherwise. In any event, you will not incur fees as a result of such reimbursement, with the exception of the Article 7.

    2. If the domain name holder requested to begin the performance of services during the withdrawal period, the domain name holder shall pay us an amount which is in proportion to what has been provided until the domain name holder have communicated us withdrawal from this agreement, in comparison with the full coverage of the agreement.

    3. In case of the non-conformity of service with the provisions of the agreement, the domain holder is entitled to use the rights provided in the Article 27 and Article 29 of the Consumer Rights Protection Law.

Withdrawal form