We are:

Agency of the University of Latvia "Institute of Mathematics and Computer Science of University of Latvia"
Network Solutions Department - NIC

How to find us:

Raina bulvaris 29, Riga, LV-1459, Latvia

Contact us:

Telephone: + 371-67085858
Fax: +371-67225072
e-mail: dns@nic.lv

Office hours*:

 * 24x7 round-the-clock support.

Bank account:

Agency of the University of Latvia "Institute of Mathematics and Computer Science of University of Latvia"
Network Solutions Department (NIC)
Raina bulvaris 29, Riga, LV-1459, Latvia
VAT LV90002111761

Bank account number LV56HABA0001407058518
AS Swedbank
SWIFT code HABALV 22
 
About NIC
 
NIC is an abbreviation and service mark used by the Network Solutions Department of the Institute of Mathematics and Computer Science,  University of Latvia. Abbreviation is derived from the term Network Information Centre used world-wide for top level domain registries. Network Solutions Department (NIC) is unaffiliated with the Institute of Mathematics and Computer Science, University of Latvia.

History of NIC

1993
Internet Assigned Numbers Authority (IANA) delegates the management of the top level domain ".lv" to the Institute of Mathematics and Computer Science, University of Latvia.  Since then NIC.lv has been managing it as a stable and interoperable part of the global naming system for the Internet community in a manner that is consistent with standarts-track or best current practice RFCs (Request For Comments). 
 
1997-1999
IANA functions are transferred to Internet Corporation for Assigned Names and Numbers (ICANN). Funding contract for research project between the U.S. Government, the Defense Advanced Research Projects Agency (DARPA) and the University of Southern California (USC) expired and IANA funding is stopped. A fee for the Domain name systems maintenance is introduced. NIC.lv as well as other ccTLDs starts providing domain name registration and maintenance as a paid service.  NIC.lv introduces “Domain name Dispute policy in TLD “.lv””. Policy sets main approaches, which must be taken into account in domain name registration process.
 
2000
NIC.lv launches a new website with new options: online domain name registration and transaction clearance system.
NIC.lv starts modernization of domain name registration data base.
NIC.lv drafts and adapts amendment of Domain name Dispute policy in TLD '.lv', henceforth it's called "Domain name dispute resolution policy of TLD ".lv"". New policy becomes effective on July 1, 2000. Amendments are based on internationally developed documents on domain name registration procedures IANA TLD Delegation Practices Document (May, 1999), World Intellectual Property Organizations Report of the first Internet Domain Name Process (April 30, 1999), ICANN’s Uniform Domain Name Dispute Resolution Policy and Rules (August 24, 1999).

2001 
NIC.lv starts to provide Whois services for ".lv " domain. World Intellectual Property Organization on June 20, publishes recommendation "ccTLD Best Practices for the Prevention and Resolution of Intellectual Property Disputes", NIC.lv introduces these recommendations in ".lv" policy. In August 1, NIC.lv  drafts and adapts amendments of  "Domain name dispute resolution policy of TLD ".lv"", which becomes effective on August 6, 2001.
 
2003
NIC.lv launches new, more user friendly website.
 
2004
NIC.lv is one of the first registries, which develops and introduces internationalized domain names (IDNs). Starting from March 1, 2004 NIC.lv offers for registration domain names in the Latvian language.
Studies of WIPO recommendations and analysis of '.lv' best practice lead to amendments of Domain name dispute resolution policy of TLD '.lv' on June 1, 2004 .
State adapts Electronic Communications Law in which '.lv' domain was recognized as scarce resource. Law delegates the competence of appointing '.lv' domain Registry operator and developing general principles of domain '.lv' maintenance to the regulatory body - Public Utilities Commission.  
  
2005
In September NIC.lv joins Association of Internet Country Code Top Level Domain Registries (CENTR).
 
2006
In May 19 NIC.lv exchanges letters with  Internet Corporation for Assigned Names un Numbers (ICANN).
In July 5 Public Utilities Commission appoints NIC.lv (Agency of the University of Latvia "Institute of Mathematics and Computer Science of University of Latvia") as a top level domain ".lv" Registry operator.
 
2007
NIC.lv renews ".lv" domain names systems infrastructre.
December  - NIC.lv establishes  Computer Emergency Response Team (CERT).
 
Our activities
 
NIC.lv maintains top level domain .lv, which is a part of global domain name system. This information technology system allows easy location of a website or e-mail on the Internet (or, more precisely, a computer hosting them).

In 1993 NIC.lv formed top level domain .lv Registry on basis of delegation received from Internet Assigned Numbers Authority (IANA), later Internet Corporation for Assigned Names and Numbers (ICANN).

NIC.lv works in accordance with regulations and law, domain name best practices, recommendations and standards. NIC.lv equally and in transparent way treats all clients, ensures protection of personal data, intellectual property and consumer rights.

NIC.lv:
- maintains secure and stable domain name system and ensures continuous operation and availability of the system 
- ensures accessibility of the top level domain .lv to the servers of the global domain name system
- manages domain name registration and maintenance in top level domain .lv
- maintains the accuracy and completeness of the Registry database
- provides 24 x 7 online service for domain name applications and modifications
- provides 24 x 7 online Whois service for .lv domain
- offers domain name registration client support. 
 
Our priorities

- ensure continuous operation of top level domain .lv according to international standards and best practice
- provide domain name online registartion in compliance with publicly available policy
- ensure equality of clients
- constantly improve Registry services and our performance.
 
Our employees
 
The highest asset in achieving our goals is our staff . Every employee is responsible for the quality of his/her work. NIC.lv greatly values our people and is committed to providing a high-quality working environment. In order to improve services, NIC continues investing considerable time and resources into education. All our emplyees receive training to ensure that our staff is qualified, friendly, helpful, knowledgeable and precise.

Client service standard

All requests of our clients are processed on a first-come first-served basis, but no longer than the date defined in rules or legislation.
We do our best to provide accurate and complete information to customers in our office, online, by phone and by e-mail.
Requests of our clients by phone during the working hours are dealt immediately, as possible. In case longer time is needed for processing of the request, we take notes and call back as soon as the issue is resolved.
Complaints are reviewed in accordance with established procedure, every case is carefully studied and analized.
Service fees are reviewed regularly to ensure that they reflect our input, investments in maintanance and development of top level domain .lv and its infrustructure and market situation.
Personal information of the customers is managed in accordance with the Privacy Protection Law.